Refund Policy

Our refund policy outlines the procedures and conditions under which customers may request refunds for services or bookings made through our website. We aim to provide a clear and fair policy to ensure a smooth process for all our guests while maintaining the quality and reliability of our services.

Eligibility for Refunds

Refunds may be requested in cases of booking cancellations, changes in services, or errors in billing. To be eligible for a refund, the request must be submitted within the stipulated time frame outlined during booking. Refunds will not be granted in cases where the terms and conditions of the booking explicitly state that refunds are not allowed.

Cancellation Procedure

To cancel a booking and request a refund, customers must contact our customer service team via email or the booking portal. Requests should include booking details and the reason for cancellation. Once the request is received, our team will review the eligibility and notify you of the outcome within a reasonable period.

Refund Timeline

Approved refunds will be processed within 7-14 business days from the date of approval. The refunded amount will be returned via the original payment method. Please note that bank processing times may vary, and we are not responsible for delays caused by financial institutions.

Partial Refunds

In some cases, partial refunds may be issued based on the circumstances of the cancellation or service usage. This includes situations where a service has been partially utilized or if a cancellation is made outside the standard refund window.

Non-Refundable Charges

Certain fees, including processing fees, service charges, or third-party charges, may be non-refundable. These will be communicated during the booking process, and customers should review these terms carefully before making a reservation.

Contact Information

For any questions or requests regarding refunds, please contact our customer service team at support@goldcoastmorib.com. Our team is available to assist you and ensure your concerns are addressed promptly.